Privacy Policy

HALE & HOUND BLOOMS PRIVACY POLICY

Hale & Hound Blooms is committed to protecting your privacy. By using our services you agree to the use of the data that we collect in accordance with this policy.

Data collected is held in accordance with the Data Protection Act in the UK and GDPR regulation. All reasonable precautions are taken to prevent unauthorised access to this information.

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)

Venue and date of your wedding, event or workshops.

Names and contact details of any other essential individuals or suppliers relevant to your wedding, event or workshop.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To enable us to contact you in response to your enquiry about our services and for ongoing communications as your supplier.

To enable us to secure, design and deliver a bespoke service to the venue of your wedding, event or workshop.

To contact any other essential individuals or suppliers relevant to your wedding, event or workshop.

For internal record keeping.

We do not disclose personal information to third parties except when we need to do so in order to complete or process the service such as-.

With freelance florists assisting Hale & Hound Blooms on the delivery of your floral service.

When arranging for a courier company to deliver goods that you have ordered.

We may share this information under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting myself.

We have a legitimate interest

We need this information to fulfil the design service.

How we store your personal information

Your information is securely stored.

We keep your personal information for the duration of our professional relationship from enquiry to service delivery and for two years following as receipt and record. We will then dispose of your information by electronically deleting it from all locations it is held.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact me if you wish to make a request.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via email on charlotte@handhblooms.com

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here https://www.ico.org.uk